{"id":6603,"date":"2022-05-04T20:34:30","date_gmt":"2022-05-04T18:34:30","guid":{"rendered":"https:\/\/wubook.net\/blog\/?p=6603"},"modified":"2022-11-30T07:25:30","modified_gmt":"2022-11-30T06:25:30","slug":"customer-experience-domotica-e-linternet-of-things-arricchiscono-lesperienza","status":"publish","type":"post","link":"https:\/\/wubook.net\/blog\/customer-experience-domotica-e-linternet-of-things-arricchiscono-lesperienza","title":{"rendered":"Customer experience: domotica e l\u2019Internet of things arricchiscono l&#8217;esperienza"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">Care<strong><em> <\/em><\/strong>e cari WuBookers, oggi affrontiamo un tema che nel settore delle vendite non passa<strong><em> <\/em><\/strong>mai di moda: la <em>customer experience<\/em>. Pi\u00f9 precisamente <strong>parliamo di hotel guest experience<\/strong> e di <strong>come, nel processo di prenotazione di una stanza di albergo, la tecnologia da camera intesa come l\u2019internet of things, sia diventata un elemento centrale nella percezione del valore del soggiorno<\/strong>.\u00a0Pronti? Partiamo con ordine.<\/p>\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"9444\" class=\"elementor elementor-9444\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6cfe7acd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cfe7acd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6349b64e\" data-id=\"6349b64e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e4a2d1b elementor-widget elementor-widget-heading\" data-id=\"2e4a2d1b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Vuoi saperne di pi\u00f9 su argomenti come \"Customer experience: domotica e l\u2019Internet of things arricchiscono l&#8217;esperienza\"?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-658f5c7c elementor-widget elementor-widget-text-editor\" data-id=\"658f5c7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Iscrivendoti alla newsletter ricevi i consigli dei nostri esperti e le offerte commerciali pi\u00f9 vantaggiose:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cde307f elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"cde307f\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Successivo&quot;,&quot;step_previous_label&quot;:&quot;Precedente&quot;,&quot;button_width&quot;:&quot;25&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Vuoi saperne di pi\u00f9\" aria-label=\"Vuoi saperne di pi\u00f9\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"9444\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"cde307f\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Il blog di WuBook\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-25 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Il tuo nome*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-25 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Email*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_8a05f78 elementor-col-25 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8a05f78\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTipo di struttura\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_8a05f78]\" id=\"form-field-field_8a05f78\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Tipo di struttura?* <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Hotel\">Hotel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Bed And Breakfast\">Bed And Breakfast<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Resort Village\">Resort Village<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Agriturismo\">Agriturismo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Campsite\">Campsite<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Country House\">Country House<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Vacation Home\">Vacation Home<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Guest House\">Guest House<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Inn (+ 4stars)\">Inn (+ 4stars)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Chalet\">Chalet<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Apartment\">Apartment<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Hostel\">Hostel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Economy Hotel\">Economy Hotel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Homestay\">Homestay<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Affittacamere\">Affittacamere<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Albergo Diffuso\">Albergo Diffuso<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-field_8136136 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_8136136]\" id=\"form-field-field_8136136\" class=\"elementor-field elementor-size-md  elementor-field-textual\" value=\"Wong Articolo\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_531d1ce elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_531d1ce\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tprivacy\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_531d1ce]\" id=\"form-field-field_531d1ce\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_531d1ce\"> Compilando il form accetti la <a href=\"https:\/\/wubook.net\/page\/privacy-17.html\" target=\"_blank\">Privacy Policy.<\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-25 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ISCRIVIMI<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Customer Experience e Guest Experience. Facciamo il punto<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\"><strong>La Customer Experience \u00e8 la somma delle esperienze che una persona\/utente sperimenta durante il processo di interazione con un brand. <\/strong>Per interazioni si intendono tutti i momenti che possono riguardare le fasi di acquisto di un prodotto o servizio ma anche la domanda di assistenza tecnica o la pi\u00f9 semplice richiesta di maggiori informazioni.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Nel mercato dell\u2019ospitalit\u00e0 si parla pi\u00f9 correttamente di Guest Experience<\/strong> <strong>e per prodotto si intende l\u2019esperienza vissuta dall\u2019ospite<\/strong> o possibile ospite, in tutte le fasi che riguardano un soggiorno o la prenotazione di un soggiorno.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">L\u2019abilit\u00e0 di un hotel di<strong> offrire un\u2019eccellente customer\/guest experience ai propri ospiti \u00e8, ad oggi, uno dei modi pi\u00f9 efficaci per rimanere impressi <\/strong>nella memoria dell\u2019ospite e far s\u00ec che quest\u2019ultimo ripeta l\u2019esperienza di soggiorno vissuta, diventando un cliente fidelizzato.<\/p>\n\n\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Cosa si aspettano gli ospiti di oggi<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Abbiamo capito che <strong>la Customer Experience \u00e8 un elemento fondamentale per la reputazione di un brand<\/strong>: pensiamo a quanto sia facile oggi condividere online (e quindi con la propria community), informazioni positive o negative su un prodotto o un\u2019esperienza di viaggio.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Questo meccanismo spinge molte realt\u00e0 alberghiere ad offrire esperienze sempre pi\u00f9 memorabili<\/strong> e piacevoli ai propri clienti, tuttavia non \u00e8 sempre cos\u00ec facile. <strong>Il concetto di eccellente customer experience cambia continuamente<\/strong> in base alle aspettative degli ospiti, dei trend sociali e di mercato.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Ma cosa si aspettano veramente gli ospiti di oggi?<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Velocit\u00e0 e praticit\u00e0<\/strong><\/h3>\n\n\n\n<p class=\"has-medium-font-size\">A nessuno piace aspettare. Se abbiamo deciso di prenotare in una struttura ricettiva o se vogliamo accedere ad un servizio della nostra camera d\u2019albergo, vogliamo farlo in modo rapido, semplice e senza intoppi.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Affidabilit\u00e0 e coerenza<\/strong><\/h3>\n\n\n\n<p class=\"has-medium-font-size\">I clienti di un albergo\/hotel\/b&amp;b si aspettano di potersi fidare e affidare alla struttura ricettiva. Le persone pretendono coerenza: se si \u00e8 promesso un certo servizio, questo dovr\u00e0 essere garantito come lo si \u00e8 presentato.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Self-service<\/strong><\/h3>\n\n\n\n<p class=\"has-medium-font-size\">La possibilit\u00e0 di essere indipendenti in molte azioni, o di accedere a servizi di messaggistica istantanea, \u00e8 sempre pi\u00f9 apprezzata. La prenotazione, il check in e check out, l\u2019interazione con il personale, deve avvenire in modo sempre pi\u00f9 semplice e automatico, risparmiando tempo e rendendo gli ospiti sempre pi\u00f9 autonomi.&nbsp;<\/p>\n\n\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>La domotica e internet of things come esperienza in pi\u00f9 <\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Le aspettative degli ospiti di oggi ci fanno dedurre che<strong> la tecnologia \u00e8, e sar\u00e0 sempre pi\u00f9, un elemento centrale nella customer\/guest experience.&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Per snellire e semplificare le esperienze di acquisto o di soggiorno, la tecnologia diventa un mezzo sempre pi\u00f9 essenziale.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Da diversi anni l<strong>a domotica ci viene incontro, in questo senso, <\/strong>proponendo soluzioni valide, sia per gli ospiti, sia per gli albergatori. Oggi si parla anche di <strong>IOT Internet of Things <\/strong>(Internet delle cose o degli oggetti), <strong>oggetti smart che fanno parte della nostra quotidianit\u00e0<\/strong> e che, grazie alla tecnologia e al digitale, permettono di scambiare informazioni possedute, raccolte e\/o elaborate.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Tutto questo rappresenta una grande opportunit\u00e0 per soddisfare le esigenze dei clienti e agevolare il lavoro delle strutture ricettive.<\/p>\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"9461\" class=\"elementor elementor-9461\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7130d722 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7130d722\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72eed895\" data-id=\"72eed895\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dd64c1a elementor-widget elementor-widget-heading\" data-id=\"7dd64c1a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Rimani aggiornato sulle ultime tendenze del settore hospitality.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70ccbe9c elementor-widget elementor-widget-text-editor\" data-id=\"70ccbe9c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Iscrivendoti alla newsletter ricevi i consigli dei nostri esperti e le offerte commerciali pi\u00f9 vantaggiose:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1563a68 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"1563a68\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Successivo&quot;,&quot;step_previous_label&quot;:&quot;Precedente&quot;,&quot;button_width&quot;:&quot;25&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Rimani aggiornato\" aria-label=\"Rimani aggiornato\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"9461\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1563a68\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Il blog di WuBook\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-25 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Il tuo nome*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-25 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Email*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_8a05f78 elementor-col-25 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8a05f78\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTipo di struttura\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_8a05f78]\" id=\"form-field-field_8a05f78\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Tipo di struttura?* <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Hotel\">Hotel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Bed And Breakfast\">Bed And Breakfast<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Resort Village\">Resort Village<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Agriturismo\">Agriturismo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Campsite\">Campsite<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Country House\">Country House<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Vacation Home\">Vacation Home<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Guest House\">Guest House<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Inn (+ 4stars)\">Inn (+ 4stars)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Chalet\">Chalet<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Apartment\">Apartment<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Hostel\">Hostel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Economy Hotel\">Economy Hotel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Homestay\">Homestay<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Affittacamere\">Affittacamere<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Albergo Diffuso\">Albergo Diffuso<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-field_8136136 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_8136136]\" id=\"form-field-field_8136136\" class=\"elementor-field elementor-size-md  elementor-field-textual\" value=\"Wong Articolo\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_531d1ce elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_531d1ce\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tprivacy\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_531d1ce]\" id=\"form-field-field_531d1ce\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_531d1ce\"> Compilando il form accetti la <a href=\"https:\/\/wubook.net\/page\/privacy-17.html\" target=\"_blank\">Privacy Policy.<\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-25 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ISCRIVIMI<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<h2 class=\"wp-block-heading\"><strong>WuBook \u00e8 partner di Vikey e Keyless <\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Stai pensando a<strong> come integrare la tua offerta per migliorare la customer experience dei tuoi clienti? <\/strong>Noi di WuBook siamo partner di due aziende che possono fare la differenza nel tuo servizio ricettivo.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Il nostro <a href=\"https:\/\/wubook.net\/page\/gestionale-hotel-bb-case-vacanze-9.html\">Zak gestionale alberghiero<\/a> pu\u00f2 essere integrato<\/strong> <strong>con Vikey<\/strong> un\u2019azienda specializzata che<strong> <\/strong>consente<strong> <a href=\"https:\/\/vikey.it\/come-funziona-il-self-check-in\/modalita-di-apertura\/\">l\u2019apertura da remoto<\/a><\/strong>, mediante smartphone, dell&#8217;ingresso di&nbsp;camere, appartamenti&nbsp;e altre&nbsp;strutture ricettive.&nbsp;Zak gestionale alberghiero&nbsp;automatizza&nbsp;tutti gli aspetti del check-in e del check-out, compreso l\u2019invio dei documenti&nbsp;e successivamente l&#8217;ospite ricever\u00e0 la virtual key per accedere all&#8217;alloggio.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Grazie a Zak, gli host possono accettare tutte le prenotazioni (anche last minute o late check-in), incrementare il tasso di occupazione e realizzare inoltre&nbsp;<strong>un notevole risparmio in termini di tempo e costi rispetto alla procedura di check-in tradizionale<\/strong>.<br><br><strong>Anche <a href=\"https:\/\/www.keyless.it\/pms-keyless.php\">Keyless<\/a> \u00e8 nostro partner <\/strong>e tramite app, software o PMS permette di rendere automatica l\u2019emissione di un codice QRCode per l\u2019apertura delle porte da remoto, permettendo cos\u00ec alla tua struttura di essere completamente automatizzata.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong><a href=\"https:\/\/wubook.net\/page\/registrazione-23.html\">Contattaci!<\/a> Troveremo la soluzione pi\u00f9 adatta alla tua struttura.&nbsp;<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"584\" src=\"https:\/\/wubook.net\/blog\/wp-content\/uploads\/2022\/11\/vikey-keyless-wubook-partner-1024x584.jpg\" alt=\"\" class=\"wp-image-8956\" srcset=\"https:\/\/wubook.net\/blog\/wp-content\/uploads\/2022\/11\/vikey-keyless-wubook-partner-1024x584.jpg 1024w, https:\/\/wubook.net\/blog\/wp-content\/uploads\/2022\/11\/vikey-keyless-wubook-partner-300x171.jpg 300w, https:\/\/wubook.net\/blog\/wp-content\/uploads\/2022\/11\/vikey-keyless-wubook-partner-200x114.jpg 200w, https:\/\/wubook.net\/blog\/wp-content\/uploads\/2022\/11\/vikey-keyless-wubook-partner-768x438.jpg 768w, https:\/\/wubook.net\/blog\/wp-content\/uploads\/2022\/11\/vikey-keyless-wubook-partner-1536x875.jpg 1536w, https:\/\/wubook.net\/blog\/wp-content\/uploads\/2022\/11\/vikey-keyless-wubook-partner-600x342.jpg 600w, https:\/\/wubook.net\/blog\/wp-content\/uploads\/2022\/11\/vikey-keyless-wubook-partner.jpg 1846w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Oggi affrontiamo un tema che nel settore delle vendite non passa mai di moda: la customer experience. Pi\u00f9 precisamente parliamo di hotel guest experience e di come, nel processo di prenotazione di una stanza di albergo, la tecnologia da camera intesa come l\u2019internet of things, sia diventata un elemento centrale nella percezione del valore del soggiorno.<\/p>\n","protected":false},"author":2633,"featured_media":6610,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[387,3,201],"tags":[],"class_list":["post-6603","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestione-hospitality","category-news-da-wubook","category-trend","content-wrap"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer experience: domotica e l\u2019Internet of things arricchiscono l&#039;esperienza<\/title>\n<meta name=\"description\" content=\"Non tutti sanno che la Customer Experience \u00e8 un elemento decisionale nel processo di prenotazione di una stanza di albergo...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wubook.net\/blog\/customer-experience-domotica-e-linternet-of-things-arricchiscono-lesperienza\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer experience: domotica e l\u2019Internet of things arricchiscono l&#039;esperienza\" \/>\n<meta property=\"og:description\" content=\"Non tutti sanno che la Customer Experience \u00e8 un elemento decisionale nel processo di prenotazione di una stanza di albergo...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wubook.net\/blog\/customer-experience-domotica-e-linternet-of-things-arricchiscono-lesperienza\" \/>\n<meta property=\"og:site_name\" content=\"Il blog di WuBook\" \/>\n<meta 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